Privacy Policy | Linden Nutrition

1. Who We Are

Controller: Linden Nutrition Ltd
14 Holborn Viaduct, London, EC1A 2BN, United Kingdom
Company No. 14872936 · VAT No. GB 398 4712 01
Email: info@glowaopoweria.world
Phone: +44 20 7946 0312

We are registered as a data controller with the Information Commissioner's Office (ICO). We are responsible for deciding how and why personal data about you is processed.

2. What Data We Collect

We collect the following categories of personal data:

Order data: full name, delivery address, telephone number, quantity ordered, and order reference - collected when you submit an order form.
Contact enquiry data: name, email address, subject, and message content - collected when you submit the contact form.
Technical data: IP address, browser type, operating system, referring URL, pages visited, and time on site - collected automatically via server logs and, where you consent, analytics cookies.
Cookie and preference data: your cookie consent choice and associated timestamp - stored locally and in our consent logs.
Marketing interaction data: ad click identifiers (gclid, utm parameters) passed via URL - collected only where you have consented to ad_storage.

We do not collect or store payment card data. Payment on delivery is arranged directly between you and the courier.

3. How We Use Your Data

Purpose	Legal Basis (UK GDPR)
Processing and fulfilling your order	Art. 6(1)(b) - performance of a contract
Responding to contact form enquiries	Art. 6(1)(f) - legitimate interests (responding to enquiries you initiate)
Complying with legal and tax obligations	Art. 6(1)(c) - legal obligation
Website analytics and performance monitoring	Art. 6(1)(a) - consent (via cookie banner)
Advertising measurement and remarketing	Art. 6(1)(a) - consent (via cookie banner; ad_storage/ad_user_data/ad_personalization default DENIED)
Fraud prevention and security	Art. 6(1)(f) - legitimate interests

We will not use your data for any purpose incompatible with those stated above without notifying you and, where required, obtaining your consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on this website. By default, all non-essential cookies (analytics_storage, ad_storage, ad_user_data, ad_personalization) are set to DENIED until you make a choice via our cookie banner (Google Consent Mode v2).

For full details of each cookie category, duration, and provider, please see our Cookie Policy.

5. Who We Share Your Data With

We share personal data only where necessary:

Courier / delivery partners: name and delivery address are shared with our logistics provider to fulfil your order.
IT hosting and infrastructure: our website is hosted on servers located in the United Kingdom or European Economic Area. Hosting providers process data on our behalf under a Data Processing Agreement.
Analytics and advertising platforms (Google Analytics, Google Ads): data is shared only where you have consented via our cookie banner. These providers are bound by their own privacy policies and, where applicable, Standard Contractual Clauses for international transfers.
Legal and regulatory authorities: we may disclose data where required by law, court order, or regulatory authority.

We do not sell your personal data. We do not share your data with third parties for their own marketing purposes.

6. International Transfers

Where we transfer personal data outside the UK (for example, to Google services located in the United States), we ensure appropriate safeguards are in place - including the UK International Data Transfer Agreement (IDTA) or equivalent Standard Contractual Clauses - as required by Chapter V UK GDPR.

7. Data Retention

Order records: retained for 7 years from the date of order to satisfy HMRC record-keeping requirements.
Contact form submissions: retained for 12 months from the date of enquiry, then securely deleted.
Analytics data: retained for the period set by the relevant analytics platform (typically 14 months for Google Analytics). Consent is required for this processing.
Cookie consent records: retained for 12 months to demonstrate compliance.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access - to request a copy of the personal data we hold about you.
Right to rectification - to have inaccurate data corrected without undue delay.
Right to erasure ("right to be forgotten") - to request deletion of your data where there is no overriding legal basis for retention.
Right to restriction of processing - to ask us to pause processing while a dispute is resolved.
Right to data portability - to receive your data in a structured, machine-readable format (where processing is based on consent or contract).
Right to object - to object to processing based on legitimate interests, including profiling.
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing. Use our cookie banner or contact us directly.
Rights related to automated decision-making - we do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

To exercise any of these rights, contact us at info@glowaopoweria.world or write to us at 14 Holborn Viaduct, London, EC1A 2BN. We will respond within one calendar month.

9. Right to Lodge a Complaint

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

10. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure, or access. Our website operates exclusively over HTTPS. Access to order data is restricted to authorised personnel only.

11. Children

Our products and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision. Where changes are material, we will take reasonable steps to notify you.

13. Contact

For any data protection queries:
Linden Nutrition Ltd · 14 Holborn Viaduct, London, EC1A 2BN
Email: info@glowaopoweria.world · Phone: +44 20 7946 0312